Disconnecting Chartnote from Google Sign-In
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Multi-Factor Authentication (MFA) & Login Issues
We recently rolled out multi-factor authentication (MFA) to improve the security of your Chartnote account. This update changes the login flow on both the web app and Chartnote Mobile, and it requires a password reset and a mobile app update. This ...
How to Disable Multi-Factor Authentication in Chartnote
Step 1: Log in to Chartnote Open your web browser. Navigate to the Chartnote login page. Enter your credentials to log in. Step 2: Access Settings Once logged in, locate the 'Settings' option in the menu. Step 3: Go to Account and Security In the ...
Fixing Frequent Logouts on Your Chartnote Account
How to Enable Face ID on Chartnote Mobile 1. Understanding the Logout Issue 0:01 If your Chartnote account is logging out frequently, it may be due to Face ID not being enabled. Without Face ID, the app logs out every six hours. With multi-factor ...
Change Your Multi-Factor Authentication Method to Email
Learn how to switch your multi-factor authentication (MFA) method from SMS text or authenticator app to email. This quick guide will help you choose the option that best fits your accessibility and security needs, ensuring you can always receive your ...
How to Enable Chat Support in Chartnote
The chat bubble located in the lower right corner of your screen when using Chartnote allows you to chat with support. However, this is only shown when you allow the cookies when you first visit Chartnote. To enable chat support, follow these steps ...