At Chartnote, supporting our users is one of our top priorities. Whether you're running into an issue, have a question, or simply want to share a suggestion, comment, or feedback, we're here to listen and help.
If you ever need assistance, don't hesitate to reach out. Our support team is ready to make sure you have the best experience possible. The easiest and most efficient way to get in touch with us is through our support chat or by submitting a support ticket, which ensures your request is tracked and handled promptly.
In this article, we'll walk you through the simple steps to submit a ticket so you can get the help you need, fast.
Step 1: Log into your account Go to chartnote.com and sign in with your credentials.
Step 2: Click the "Feedback" button Once you're logged in, locate and click the Feedback button on the page.
Step 3: Fill in your contact information Enter your contact details so the support team knows how to reach you.
Step 4: Add a subject and description Write a clear subject line and a detailed description of your question or issue. The more detail you provide, the faster the team can help.
Step 5: Complete any optional fields The remaining fields are optional — fill them in if relevant, or skip them.
Step 6: Complete the verification and submit Finish the verification step by selecting the option that matches the image shown, then click Submit.