Report a problem with Chartnote mobile app

Report a problem with Chartnote mobile app

This guide provides a step-by-step process on how to report a problem with the Chartnote mobile app. By following these steps, users can easily submit feedback and upload device logs to help resolve any issues they may be experiencing with the app.


Step-by-step

  1. Open the app menu
    In the Chartnote mobile app, open the main menu.

  2. Tap “Feedback”
    This opens the in-app feedback screen.

  3. Tap “Upload”
    You’ll see options related to attachments and diagnostics.

  4. Choose “Upload device logs”
    This attaches diagnostic logs that help the team investigate what went wrong on your device.

  5. Tap “OK” to confirm
    Your logs are uploaded and attached to the feedback submission.


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