To protect patient data and maintain security, Chartnote Mobile App uses your device’s existing secure unlock methods—such as face recognition, fingerprint, PIN, or pattern lock. This article explains how that works and what users need to know.
Chartnote Mobile App automatically locks after 6 hours of inactivity to help safeguard patient information.
✅ Instead of managing a separate app password or PIN, the app relies on your phone’s built-in security settings.
✅ This approach maintains both security and a smooth user experience.
When the app has been inactive for 6 hours, you'll be prompted to unlock using the secure method set up on your device:
Face recognition (e.g., Face ID on iOS)
Fingerprint (e.g., Touch ID or Android biometrics)
Device passcode/PIN
Pattern lock
Chartnote does not create or store a separate app-specific PIN. Instead, we use your device’s own security because it:
Meets HIPAA-aligned security standards
Keeps your workflow consistent with your normal phone usage
Avoids unnecessary passwords or PINs to remember
If a user has no passcode, PIN, pattern, or biometrics configured on their phone:
After 6 hours of inactivity, Chartnote Mobile App will log the user out completely.
The user will need to log in again with their Chartnote credentials to continue.
There is no fallback app-only PIN, as the design relies on leveraging secure, device-level authentication.
If users want the most seamless and secure experience:
1️⃣ Open your device Settings.
2️⃣ Add or enable a secure unlock method:
Face recognition / Face ID
Fingerprint / Touch ID
PIN or Pattern lock
3️⃣ Once set up, Chartnote Mobile App will automatically use this method when prompting you to unlock after inactivity.
✅ Device with Face ID Enabled
After 6 hours of inactivity, user is prompted with Face ID to unlock.
✅ Device with PIN Only
User enters their device PIN after 6 hours of inactivity.
❌ Device with No Security Enabled
Chartnote logs out after 6 hours of inactivity.
User must re-enter full Chartnote login credentials.
Q: How long is the inactivity timeout?
A: The app automatically locks after 6 hours of inactivity.
Q: Does Chartnote store my PIN or biometric data?
A: No. Chartnote never stores or manages your PIN, biometric data, or passwords. It simply prompts your device’s secure unlock method.
Q: Can I set a custom app-only PIN for Chartnote?
A: No. Chartnote relies on your phone’s existing security to ensure consistency and strong protection.
Q: What if my device doesn’t support biometrics?
A: Chartnote will use whatever unlock option you’ve set (e.g., PIN or pattern).
Q: Why does the app log out after inactivity?
A: To help protect patient information if your device is left unattended for long periods.