Copilot usage limits and token allowances | Chartnote

Copilot usage limits and token allowances

Learn how Copilot uses tokens, how to add more, and what to do if you see a usage-limit message.

Who this is for: Everyone · Plans: All plans · Where: Web (app.chartnote.com), Chrome extension

Note: Copilot isn't in the mobile app in this release.

How Copilot is paid for

  • Copilot chat uses Copilot tokens, based on the tokens each conversation consumes.
  • Billing codes (Update Billing) also use tokens, on both successful and failed attempts.
  • Tokens come from your token wallet, or the team wallet in a team.
  • Update settings (formerly Update template) (in a finished note) uses credits, not tokens. See Chartnote plans, pricing and AI credits.
  • Individual Max subscribers get unlimited Copilot tokens, subject to temporary usage limits. On Team Max, tokens show as "unlimited".
  • On Basic and Pro, Copilot chat is limited by your token allowance. On Pro, note actions (Update settings (formerly Update template) in the three-dot menu at the top of a finished note, After visit summary and Follow Up) are unlimited for AI Scribe and Voice Chart notes.

Add tokens

  1. Open Settings → Copilot Tokens.
  2. Click Add tokens to your wallet and complete the payment.

If you see a usage-limit message

Copilot may temporarily limit usage during heavy activity. Long conversations require more processing because earlier messages are included as context. When you move to a new topic or task, start a new chat to keep the conversation focused and reduce unnecessary context. Starting a new chat does not reset an active usage limit.

  1. Wait a while, then try again.
  2. When you change topic or task, start a new chat instead of continuing a very long one.
  3. Keep requests concise, and space them out where you can.

Still blocked? Contact chartnote support through the in-app support chat or by submitting a ticket.

Last reviewed: October 2026 · Applies to Chartnote 3.0