At Chartnote, we aim to streamline the documentation process for healthcare professionals with our Copilot feature, powered by AI. However, users may occasionally encounter a “Usage Limit” error that restricts further usage temporarily. Even though users with a Max subscription enjoy unlimited Copilot tokens, there are some technical limits to be aware of. This article explains why this error occurs and how to manage your usage to prevent disruptions.

Why Does the Usage Limit Error Appear?

The usage limit error is related to the computational resources required to process complex interactions within Copilot. In our system, each interaction consumes “tokens,” a measure of data processed by the AI. For users with a Max subscription, there is no restriction on the total tokens available per month; however, sustained or high-frequency usage within a short period may still trigger a temporary limit.

For instance, the message might say:

"You've reached the current usage cap for Copilot. Too many requests in 1 hour. Try again later."

This safeguard is designed to prevent overload on the system, ensuring that all users experience optimal response times without delays or interruptions.

How to Resolve and Prevent the Usage Limit Error

1. Wait for the Limit to Reset: If you encounter this message, it generally resets within a few hours. This means you can resume using Copilot after a brief pause.

2. Start a New Session: Copilot sessions that extend over a long period can increase the token count considerably. Wrapping up lengthy tasks and starting a fresh session may help prevent reaching the hourly cap.

3. Optimize Your Queries: Being concise with commands or questions and spacing out interactions when possible can reduce the likelihood of triggering a temporary limit.

What Chartnote is Doing to Enhance the Copilot Experience

Our team is actively working to fine-tune token management and adjust usage caps to provide a smoother experience for Max users who rely heavily on Copilot. We’re exploring ways to enhance system performance for high-volume usage while ensuring stability for all users.

For further assistance, if you continue to encounter this limit, please reach out to our support team. We appreciate your patience and understanding as we work to make Chartnote’s AI capabilities as seamless and reliable as possible.

Additional Resources

For more information about Copilot limits and token management, please visit our Help Desk.

Thank you for trusting Chartnote to support your documentation needs.