Record patient visits offline in the mobile app | Chartnote

Record patient visits offline in the mobile app

Record a visit without an internet connection and turn it into a note when you're back online.

Who this is for: Mobile app users · Plans: All plans · Where: Chartnote mobile app 4.0.0

Warning: Offline recordings made in the current mobile app do not carry over to Chartnote 3.0. Process every offline recording into a note before Nov 1, 2026.

Process your offline recordings before Nov 1

  1. Open the Chartnote app while connected to the internet.
  2. Go to Offline Recordings.
  3. Open each recording, choose AI Scribe or Voice Chart, pick a template and patient or label, and process the recording.
  4. Check that each note appears in your notes list.

Record offline in Chartnote 3.0

  1. On the sign-in screen, tap Use Offline.
  2. In Offline Recordings, tap New recording.
  3. Enter a recording name and tap Ok.
  4. Tap the microphone to start recording. Tap it again to stop, then tap Finish.
  5. When you have internet access, sign in. The saved recording appears on the main page, where you can process the recording into a Voice Chart or AI Scribe note.

Note: Recording works offline, but processing needs an internet connection. Recordings made while you're signed out stay on your phone until you sign in to add them to your account.

Tip: Don't delete the app while you have unprocessed offline recordings. They're stored only on your phone.

Last reviewed: October 2026 · Applies to Chartnote 3.0